Support for customers affected by coronavirus (Covid-19)

With the impact of coronavirus being felt across the country, you may have concerns about how it is affecting you and your finances. We know the current period of disruption is difficult, both from a business and family perspective, so we are doing everything we can to support you and maintain the best level of service we can.

We want to reassure you that we are ready to support our customers through this period of business disruption. With this in mind, we have a number of options available if you are worried about making your repayments, including payment deferrals of up to six months. When the payment deferral period ends, your repayments will increase to ensure the balance is repaid within the original term of your agreement, and we will let you know how much these increased repayments will be prior to commencing the payment deferral. If you are concerned about your ability to make the increased repayments, we can consider extending the term of your agreement.

We have agreed a very simple process to access this – just complete the online form below. We will let you know as soon as possible if we have approved your request and, where applicable, provide you with the necessary documents for you to read, sign and return. In the meantime, we will suspended your Direct Debit so we will not collect your next rental payment.  Please be aware that, unfortunately, we are unable to stop collection by Direct Debit if your payment due date is in the next 3 working days. Where you have multiple agreements, please complete a separate submission for each agreement.

Please note the quickest way to ask for a payment deferral is through the online form. However, if you do feel that you need to contact us for additional support, please either email or call 0800 756 0827.You also may be able to access support through a range of Government schemes and we would encourage you to explore these – details can be found here.